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Medical Front Office Assistant - Memorial City

Employment: Non Clinical

Type: Full Time

Location: 10405 KATY FREEWAY, SUITE 150E, TX

"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."

About Oncology Consultants

Oncology Consultants has been a premier adult medical oncology & hematology practice in Houston, TX for over 40 years. Our healthcare team is committed to provide state of the art cancer treatment in a caring environment as we continue to expand our oncology services in the metropolitan region. 

About the Position

The role of the Front Office Assistant/New Patient Intake Coordinator is to facilitate the collection of all relevant medical history prior to the initial office visit with the OC physician. This is accomplished through pre-admission and admission activities. The position requires competency in patient interviews via telephone and in person, medical records review, EMR data entry, and insurance authorizations.

Shift Schedule:

  • Mon - Fri: 8am - 5pm

Benefits:

  • Insurances: Life, medical, dental, short term and long-term disability
  • 401K
  • Free parking
  • PTO
  • Holidays 
  • Competitive salary
  • Employee Assistant Program
  • Tuition Reimbursement
  • Continuing Medical Education Allowance
  • Pet Insurance
  • Employee Discounts

Responsibilities:

  •  

Greet and check in/outpatients and collect any daily balances.

Answer phone calls and transfer when needed.

Go over financials when needed

Collect pharmacy balances for patient medications and call OC Pharmacy for counseling when needed.

Check emails daily.

Scan patient medical records into ARIA.

Update patient demographics when needed.

Check voicemails 2X’s daily

Mandatory cross training in all positions

Ability to lift up to 50lbs

Schedule

  •  

Call to schedule and confirm appointments for new and existing patients.

Track and obtain insurance authorizations from referring doctor’s offices for new patients if needed for consultation.

Create new patients in Centrix if the patient is being referred from outside of Oncology Consultants.

Request medical records for new patients.

Print out and scan medical records from OncoEMR into ARIA.

Log new patients into the Patient ID log.

Tasks

  •  

Call and follow-up with patients depending on what the task entails.

 

COMPETENCIES:

Professional, dependable, and personable

Ability to multi-task and perform under the pressure of a high-volume office

Possess excellent customer service skills

Be efficient, accurate and have a friendly confident demeanor

Familiar with HMO, PPO, Medicare, Medicaid

Ability to gather information and complete patient health history questionnaire accurately and concisely

Possess strong computer skills as well as written and verbal communication skills

Experience with high volume patient flow (60-80 patients in clinic per day)

Ability to work independently – set priorities, multi-task and able to resolve problems.

Maintain confidentiality, adhering to all HIPAA guidelines/regulations

Requirements:

• A qualified candidate is a professional, dependable, flexible and self-motivated person.

• Must have knowledge of health insurance, including HMOs, PPOs, Medicare, Medicaid, etc.

• Must be able to multi-task, possess good computer skills, a good attitude, personable, and flexible.

• Must have knowledge of basic computer software, and the ability to learn billing software and electronic medical     records required • Must be able to communicate well with patients and medical staff

• Possess the ability to follow OSHA/HIPPAA guidelines

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Prefer at least 3 years’ experience as front office assistant in health care

• Minimum high school graduation

• Bi-lingual Spanish preferred

Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest /Northwest  | Southeast/League City | Pearland |Precision | Pasadena | Cypress | Corpus Christi/ Rockport

Apply today. Our short application process takes less than 5 minutes with your phone, tablet or computer.

#frontoffice #assistant #oncologyconsultants

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