Director of Operations
Employment: Operations
Type: Full Time
Location: Houston, TX
"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."
About the Position
Responsible for overseeing the operations of the facility. The Director must ensure that the medical office is running smoothly and efficiently. The person in this capacity is expected to constantly look for ways to save the practice money by running more efficiently and reducing operating costs. The Director must develop and implement processes and procedures for the operation of the clinic.
Shift Schedule:
- Mon - Fri: 8am - 5pm
Benefits:
- Insurances: Life, medical, dental, short term and long term disability
- 401K
- Free parking
- PTO
- Holidays
- Competitive salary
Essential Duties and Responsibilities:
- Leading the non-physician staff by setting a can-do example and creating a positive working environment
- Supervising all office staff/departments such as the front office, the medical assistants, the nurses, and the imaging department.
- Providing staffing and human resources functions as well as ensuring superior customer service
- The Director must be knowledgeable in all aspects of medical office operations including new patient registration, check in and checkout processes, collections, charge posting, pre-certification and financial assessments, appointment scheduling, medical records maintenance, and supply management (both medical and office supplies).
- Ensuring maintenance and cleanliness of the facility
- Developing data driven approaches to solutions to workflow, policies, procedures and strategic planning
- Overseeing all aspects of the patient experience from initial contact to supporting ongoing care-giving relationships; ensuring patient satisfaction and handling operational problems as they arise
PROFESSIONAL BEHAVIOR
- Understands how to motivate and supervise individuals
- Thoroughly appreciates how groups function and how to form and nurture groups into productive enterprises
- Maintains strict confidentiality of patient, administrative and financial information
- Assumes responsibility for own actions, behavior, quality of work and productivity
- Demonstrates professionalism in appearance and actions
- Interacts tactfully with physicians, staff, patients and peers
- Complies with and enforces policies, procedures and directives
EDUCATION/JOB REQUIREMENTS:
- MBA/MHA is preferred or Bachelor’s with 5+ years of experience
- Degree in Healthcare/Business Administration, Finance, Nursing or another related field
- Demonstrated track record in developing and instituting quality assurance/improvement plans
- Strong analytical skills. Ability to evaluate workflow and systems, identify opportunities for improvement and develop, implement and monitor action plans
- Strong interpersonal skills
- Ability to use Microsoft Office
- Experience with electronic scheduling, billing and medical record systems
LANGUAGE SKILLS:
- Proficient in written and verbal English
- Bilingual is a plus
COMMENTS:
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
About Oncology Consultants
Oncology Consultants has been a premier adult medical oncology & hematology practice in Houston, TX for over 35 years. Our healthcare team is committed to provide state of the art cancer treatment in a caring environment as we continue to expand our oncology services in the metropolitan region.
Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest Northwest | West Houston
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